Terms of Service

These terms are an agreement between the business that creates a ClientLore account (“you,” the “customer”) and Beauology, Inc. (d/b/a ClientLore), Fremont, California. By creating an account or using the service you accept these terms on behalf of your business and confirm you have authority to do so. ClientLore is a service for businesses, not consumers. These terms, our Privacy Policy, and any plan page or order form you accept together make up the agreement; if a signed order form conflicts with these terms, the order form controls for that account. You are responsible for everyone who uses the service through your account, including your team members, and for keeping login credentials secure.

ClientLore provides a business phone number with calling, texting, voicemail, optional call recording and transcription, client-record management, and integrations with booking systems. Features vary by plan. Phone numbers we provide are assigned to you for use while your subscription is active. You may port an eligible number in when you sign up and port your number out when you cancel, subject to carrier rules and payment of any outstanding balance. We may add, change, or retire features on reasonable notice.

• Plans, setup fees, included usage, and overage rates are those displayed at signup or in your plan settings. Subscriptions bill monthly and renew automatically until cancelled.
• We may change plan prices or usage rates on at least 30 days’ notice; a change takes effect at your first renewal after the notice period ends. Fees are non-refundable except where these terms or the law say otherwise.
• If payment fails and is not cured, we may suspend and then cancel the account after notice.
• If changes you request or your use of messaging require re-registering or re-classifying your text-messaging campaign with carriers, a $25 campaign re-registration fee applies each time.
• Fees are exclusive of taxes, which you are responsible for.

Your client records belong to you. We process them only to provide the service, as described in our Privacy Policy, and we never make one customer’s client data available to another business. You are responsible for having the right to import and use the client data you bring to the service.

For your client records, you are the business (or controller) and we are your service provider (or processor). That means: we use your client records only to provide the service to you and for the limited internal purposes the law allows service providers, such as security, fraud prevention, and improving the service without combining your records with anyone else’s; we do not sell or share them, and we do not keep them after the service ends except as the law requires; we protect them as described in our Privacy Policy and require the same of the providers we use; we will tell you promptly if we can no longer meet these commitments; and you may ask us to stop or correct any use of your client records that does not comply, and may take reasonable steps to confirm we are complying. Our providers that handle client records are listed in our Privacy Policy, and we will update that list before adding a new one. If you need a signed data processing agreement for your own compliance, contact us.

• You are responsible for obtaining any consent the law (including the TCPA and state telemarketing and texting laws) requires for messages you send, for honoring opt-outs promptly, and for the content of your messages. You are the sender of every message sent from your account; we transmit your messages at your direction as your service provider.
• Consent collected through a connected booking system (for example, Meevo’s text opt-in) is synced to ClientLore and covers only the kinds of messages that opt-in describes, such as appointment notifications. Marketing or promotional texts require the client’s separate prior express written consent, which you are responsible for obtaining and recording before you send them.
• We automatically process STOP and similar opt-out replies, block further texts from your number to that client, and sync the opt-out to any connected booking system. You must also honor opt-outs you receive any other way (for example, in person or by phone) by updating the client’s status within 10 business days, and you may not re-enable texting to a client who has opted out without new consent.
• Keep records showing each client’s consent (what they agreed to, when, and how) for at least five years after your last message to that client, and give them to us promptly on request in connection with any complaint, carrier inquiry, or claim.
• Messaging runs on registered carrier channels (10DLC). You agree to provide accurate registration information (such as your EIN and business details) and to use messaging consistent with your registered campaign.
• Prohibited content includes anything unlawful and the carrier prohibited categories (such as SHAFT content). We may suspend messaging that creates carrier or legal risk.

If you enable call recording, you are responsible for complying with recording-consent laws in your jurisdiction, including California’s all-party consent requirement, and for any notices to call participants those laws require. Recording is off by default and is turned on only by you. You are also responsible for how you use and share recordings and transcriptions.

ClientLore is not a HIPAA-compliant service, is not designed to store or transmit protected health information (PHI), and we do not enter into Business Associate Agreements. You agree not to use ClientLore for PHI or in any way that would make us a business associate under HIPAA. If you are a HIPAA covered entity (for example, a medical practice or a med-spa that is covered), you agree that no call, message, or record you send through ClientLore will contain PHI. If we learn that PHI has been placed in the service, we may delete it or suspend the affected feature, and any resulting claim is covered by Section 15.

ClientLore calling works differently from traditional phone service. 911 service depends on the registered service address for your number and on power and internet connectivity; it may be unavailable during outages, and emergency operators may not automatically receive your location. Text-to-911 is not supported. Keep your registered address current in your settings, inform your team of these limitations, and maintain an alternative means of calling 911. By activating a number you confirm that you have read and understand these limitations, and you agree to renew that acknowledgment when we ask.

You agree not to misuse the service — including breaking the law, infringing others’ rights, sending spam, attempting to access other customers’ data, reselling the service, violating the acceptable use rules of our carriers and messaging providers, or interfering with its operation. We may suspend accounts that put the service, carriers, or other customers at risk.

If you connect a booking system (such as Meevo) or other third-party service, you authorize us to exchange your data with it on your behalf, you are responsible for your agreement with that provider, and you acknowledge that its availability and terms are outside our control. For a connected booking system, the exchange includes client contact details, appointment information, and text opt-in and opt-out status, in both directions. If you came to ClientLore through a referral partner (such as a booking-system marketplace), we may share your business name, location, and plan details with that partner to administer the referral.

ClientLore, including its software, design, and branding, belongs to Beauology, Inc. These terms give you a limited, non-exclusive, non-transferable right to use the service for your business while your subscription is active. You may not copy, reverse engineer, or build a competing product from the service. If you give us feedback or suggestions, we may use them without obligation to you.

You may cancel at any time from your account settings; service continues through the end of the paid period. We may suspend or terminate for material breach of these terms or non-payment after notice. Suspension for carrier or legal risk under Sections 5, 7, or 9 is not a breach by us and does not entitle you to a refund. After cancellation we provide 30 days to export your client data before deletion under our Privacy Policy. Sections 4, 7, 11, and 13 through 18 survive cancellation or termination.

The service is provided “as is” and “as available.” To the fullest extent permitted by law we disclaim all warranties, express or implied, including fitness for a particular purpose. We do not warrant uninterrupted or error-free operation, and transcription and AI-assisted features may contain inaccuracies. ClientLore does not provide legal advice; whether your calls, texts, and recordings comply with the law is your responsibility.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, and our total liability under these terms is limited to the amounts you paid us in the twelve months before the claim. These limits do not apply to your payment obligations, your indemnification obligations under Section 15, or your breach of Sections 5, 6, or 7. Nothing in these terms limits liability that cannot be limited by law.

You will defend and indemnify us, and pay any resulting damages, settlements, fines, penalties, carrier or messaging-platform charges, and reasonable attorneys’ fees, for any claim, investigation, or demand brought by anyone else (including your clients, regulators, and carriers) that arises from: your client data; your messages and calls (including TCPA, state texting-law, and call-recording claims); any PHI or other health information you place in the service; or your breach of these terms. We will notify you promptly of the claim, let you control the defense with counsel we reasonably approve, and cooperate at your expense. You may not settle a claim in a way that admits fault on our behalf or imposes obligations on us without our written consent.

These terms are governed by California law. Disputes will be resolved in the state or federal courts located in Alameda County, California, and each party consents to their jurisdiction.

You consent to receive notices from us electronically, by email to the address on your account or through the service, and electronic notices satisfy any legal requirement for written notice. Notices to us go to support@clientlore.com . We may update these terms; we will give at least 30 days’ notice of material changes through the service or by email. If you do not agree to a change, cancel before its effective date; continued use after the effective date is acceptance.

These terms are the entire agreement about the service and replace any earlier discussions. We may assign them as part of a merger, acquisition, or sale of our business; you may not assign them without our consent, which we will not unreasonably withhold if you sell your salon. If any part of these terms is found unenforceable, the rest still applies. Neither party waives a right by not enforcing it. Neither party is liable for delay or failure caused by events outside its reasonable control, such as carrier outages, but this does not excuse payment. We are independent contractors.